Shipping & Returns

 

Wick Guru Shipping Information:

  1. Courier Service: We use Royal Mail for both domestic UK and international orders.

  2. Worldwide Shipping: Wick Guru offers worldwide shipping from the United Kingdom.

    • Important for U.A.E Customers: Please provide your phone number during checkout.

    • International Shipping Updates: Stay informed about international shipping incidents through Royal Mail's International Incident Bulletin: Link

  3. Shipping Costs:

    • UK 2nd Class Delivery: £3.25 (Free for orders £50+)

    • UK Tracked Next Day Delivery (Mon-Fri only, order by 12 PM): £8.50

    • Europe International Tracked: £10.00 (Free for orders £100+)

    • Australia International Tracked: £18.50 (Free for orders £120+)

    • Rest of the World International Tracked: £15.00 (Free for orders £120+)

  4. Estimated Delivery Times: 
    🚨 Please note: Due to high demand from the Black Friday sale, dispatch times may be extended by 1-2 weeks.

    • UK Orders: 2-3 business days

    • Europe, US, and Canada Orders: 14-18 business days

    • Rest of the World Orders: 21-25 business days

    • Wick Guru Business Days: Monday - Friday (No dispatch on Saturdays, Sundays, or Bank/Public holidays)

  5. Free Shipping: Enjoy free shipping when you meet the following order totals:

    • UK Orders: £40+

    • Europe Orders: £100+

    • Rest of the World Orders: £120+

    • Shipping costs remain the same for multiple items.

  6. Customs Fees: Customers are responsible for customs fees, taxes, tariffs, or duties. Note that EU customers are exempt from customs fees for orders under £120 or €120 euros in the following EU countries:

    • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. (Updated: 07.01.2023)

Returns:

  • UK Orders: Wick Guru offers a money-back guarantee for items returned unused and in their original packaging within 30 days of receipt.

  • International Orders: Wick Guru has a strict no returns and no exchanges policy. In the unlikely event that your package arrives damaged, please email hello@wickguru.com within 14 days of purchase.

  • Return Shipping Costs: Customers are responsible for covering return shipping costs for both UK and international orders.

  • Address Issues: If an incorrect delivery address is entered at checkout or if a parcel goes unclaimed, the customer will need to cover postage charges for the package to be resent once it is returned to us.

Cancellations:

  • To cancel your order, please email hello@wickguru.com with your order number. Please note that we can only cancel your order if it has not yet been shipped out.

Refunds:

  • If a refund is issued, please note that the original shipping fee will not be included in the refunded amount.